A LITTLE HELP
Let’s keep
you moving.
A few answers. A real way to reach us.
How do I install Motive?
Install Apple’s TestFlight app, then open the Motive beta invitation on your iPhone. Tap Accept, then Install. If the beta is full or a build is unavailable, check back later.
How do I connect Screen Time?
Open your Profile, tap the top-right options button, and open Focus settings. Use Connect Screen Time at the bottom of the menu, then follow Apple’s authorization prompts. Screen Time features require the iPhone app.
How do I create a focus preset?
Open the center + button, then use the settings button beside Focus. In Focus settings, choose Focus presets. Set the name, duration, difficulty, apps and websites, and optional schedule.
What is the difference between focus difficulties?
Standard adds a three-second wait before breaks of up to 15 minutes. Hard increases the wait each time. Challenge disables self-unlocking during its focus period; optionally choose trusted friends who can approve a break.
How do I create or join a group?
On Groups, tap the group-name pill at the top. Use Create or Join, or select another group. Group invitations open the appropriate group flow in Motive.
How do I pin or unpin a chat?
Hold a conversation or pinned avatar to open its options. Choose Pin or Unpin. The conversation stays available in Chats.
How do I change my banner or trophy?
On your Profile, open the top-right options menu to change your banner separately from your profile photo. On Home, tap the trophy to explore the collection. The centered trophy stays selected when you close it.
How do I report a bug?
In TestFlight, use Send Beta Feedback. Include what you were doing, what you expected, your iPhone and iOS version, and a screenshot if useful. Please leave passwords and private conversations out of screenshots.
How can I ask about my account or data?
Email [email protected] from the address associated with your account. Tell us what you need help with; do not send your password.
No matching topics. Try “focus”, “group”, or “account”, or send us a note below.
Found something a little off?
We’re in beta. Your feedback helps make Motive better.
Community rules and safety
Do not post harassment, threats, hate, sexual exploitation, non-consensual intimate images, graphic abuse, scams, or content that exposes someone’s private information. Share only content you have permission to share. Do not use Motive to encourage harm or evade another person’s block.
In updated iPhone and Mac builds, use Report on a profile, post, or chat message, choose a reason, and add relevant details. Keep the report reference for follow-up. You can separately choose Block person and manage blocked people in Settings → Privacy.
Motive support reviews reports and can remove content or accounts that violate these rules. Contact [email protected] with the report reference or a description of the problem. Never send a password.
Deleting your account
Choose Settings → Account → Delete account in the updated app. Read the deletion notice and confirm using your account email. For access or deletion help, contact the same support address from your account email. See Privacy & retention for backup expiry.